These Terms of Use and Conditions (“Terms”) govern your access to and use of the Celara Med website, mobile applications, customer portals, digital platforms, online communities, communications, and related services made available by Celara Med LLC (“Celara Med,” “Company,” “we,” “us,” or “our”).

Please read these Terms carefully before using our services.

By creating an account, checking an acceptance box, clicking “I Agree,” purchasing a product or service, accessing a Celara Med platform, or otherwise using our services, you acknowledge that you have read, understand, and agree to these Terms.

If you do not agree to these Terms, you should not use the Celara Med platform or purchase products or services through it.

Important Medical and Emergency Notice

About Celara Med

Celara Med provides technology, administrative services, educational resources, wellness resources, customer-support services, and access to products and services that may be provided by independent third parties.

Certain healthcare services accessible through the Celara Med platform are provided by independently licensed physicians, medical groups, clinicians, pharmacies, laboratories, or other healthcare professionals or organizations.

Celara Med LLC itself does not practice medicine, prescribe medication, diagnose medical conditions, or make clinical treatment decisions.

Independent Medical Providers

Healthcare professionals accessible through Celara Med are independent from Celara Med unless expressly stated otherwise.

A healthcare provider is solely responsible for evaluating whether a treatment, medication, laboratory test, prescription, dosage, or other medical service is appropriate for an individual patient.

Celara Med does not direct or control a healthcare provider’s professional medical judgment.

Using the Celara Med platform does not, by itself, create a physician-patient relationship between you and Celara Med. A physician-patient or other professional healthcare relationship may be established separately between you and an independent licensed provider.

A provider may decline to prescribe a medication, modify a requested treatment, require additional information or testing, recommend an alternative treatment, or determine that treatment is not medically appropriate.

Purchasing or requesting a service does not guarantee that a prescription will be issued.

Independent Pharmacies and Other Third Parties

Prescription medications may be dispensed and fulfilled by independent licensed pharmacies.

Pharmacies are responsible for pharmacy services they provide, including dispensing, packaging, labeling, pharmacist review, fulfillment, and other professional pharmacy functions.

Celara Med may also work with independent laboratories, technology providers, payment processors, shipping carriers, medical groups, customer-support vendors, and other service providers.

Unless specifically stated otherwise, these third parties are separate organizations and are responsible for the services they independently provide.

Telehealth Services

Telehealth allows a patient and healthcare provider to communicate through electronic technologies when they are not physically located in the same place.

Depending on the service, telehealth may involve video, telephone, secure messaging, questionnaires, photographs, medical-history information, laboratory results, identity verification, or other electronic communications.

Telehealth has benefits as well as limitations and may not be appropriate for every medical condition.

Before receiving medical services, you may be required to review and accept a separate telehealth informed consent, provider notice, privacy notice, or other clinical documentation.

You agree to provide providers with accurate and complete information and to participate in any examination, consultation, verification, reassessment, laboratory testing, or other process reasonably required for medical evaluation or continued treatment.

Eligibility and Accounts

Eligibility

Celara Med services are intended for individuals who are at least 18 years old, unless a specific service expressly provides otherwise and applicable law permits it.

By using the platform, you represent that you are legally capable of entering into these Terms.

You may not create an account using false information or impersonate another person.

Customer Accounts

Certain Celara Med services require an account.

You agree to provide accurate, complete, and current information when creating or maintaining your account.

You are responsible for safeguarding your login credentials and for activity occurring through your account.

You may not knowingly permit another person to use your credentials to access medical, prescription, payment, or other restricted features.

If you suspect unauthorized access to your account, notify us promptly at support@celaramed.com.

Celara Med may require identity verification or additional security measures before allowing access to certain features.

Brand Partner Accounts

Celara Med may separately offer individuals the opportunity to participate as independent Brand Partners.

Participation in the Celara Med Brand Partner program is governed by separate agreements, policies, compensation materials, compliance requirements, and other Brand Partner documentation.

These Terms govern a Brand Partner’s use of Celara Med technology, websites, applications, and platforms unless a separate Brand Partner agreement specifically governs the matter.

Nothing in these Terms creates an employment relationship, partnership, joint venture, medical-provider relationship, franchise, or agency relationship between Celara Med and a Brand Partner.

Platform, Content, and Community

Mobile Application and Digital Platform

These Terms apply to Celara Med mobile applications and digital services in addition to the Celara Med website.

Subject to your compliance with these Terms, Celara Med grants you a limited, personal, revocable, nonexclusive, nontransferable license to access and use our application and platform for their intended purposes.

You may not copy, reverse engineer, commercially exploit, circumvent security measures, scrape restricted content, interfere with platform functionality, or attempt unauthorized access to Celara Med systems.

Features available through an application may change, be added, be removed, or become temporarily unavailable.

Online Trainers, Coaches, and Educational Contributors

Celara Med may make fitness, nutrition, wellness, educational, coaching, training, or similar content available through its website, application, community, or other platforms.

Individuals who create or deliver workout, coaching, fitness, educational, or lifestyle content are separate from the independent healthcare professionals responsible for medical care.

A trainer, coach, Brand Partner, community moderator, educator, or fitness professional is not authorized to diagnose medical conditions, prescribe medication, change a prescription, determine medical eligibility, or replace the judgment of a licensed healthcare provider unless that individual is separately licensed and acting expressly in that professional capacity.

Fitness, Nutrition, Wellness, and Educational Content

Celara Med may provide workouts, recipes, nutrition information, meal-planning tools, wellness education, progress tracking, habit tracking, educational videos, community resources, and similar non-medical content.

This material is provided for informational and educational purposes.

Participation in exercise, fitness, nutrition, or lifestyle programs involves individual risks. You are responsible for determining whether you are physically capable of participating and should consult an appropriate healthcare professional when necessary.

You should stop participating and seek appropriate medical attention if you experience symptoms that may require medical evaluation.

Live Sessions, Webinars, Community Events, and Recordings

Celara Med may offer live webinars, Zoom sessions, coaching sessions, product education, training, community events, question-and-answer sessions, and similar programming.

Certain sessions may be recorded. When a session is being recorded, Celara Med may provide notice through the platform, meeting software, host, registration materials, or other reasonable means.

By continuing to participate after being informed that a session is being recorded, you consent to the recording to the extent permitted by applicable law.

Recordings may include your name, voice, video image, chat messages, questions, or other information you voluntarily submit during the session.

Celara Med may use recordings for internal training, education, quality improvement, community access, or other purposes disclosed at the time of participation.

Medical consultations may be subject to different recording requirements and will be handled in accordance with applicable law and provider requirements.

User Content and Community Participation

Certain features may allow users to submit comments, photographs, testimonials, reviews, messages, questions, progress updates, or other content.

You remain responsible for content you submit.

You may not submit content that is unlawful, threatening, fraudulent, defamatory, infringing, harassing, intentionally misleading, or that violates another person’s privacy or intellectual-property rights.

You should not publicly post sensitive medical or personal information unless you understand and accept the privacy implications of doing so.

When you intentionally submit content for public or community display, you grant Celara Med a nonexclusive, worldwide, royalty-free license to host, reproduce, display, format, and distribute that content as reasonably necessary to operate the applicable feature.

Celara Med may remove content or restrict community access when reasonably necessary to enforce these Terms or protect users or the platform.

Prescriptions and Medical Information

Prescriptions and Medical Eligibility

Prescription medications require authorization from an appropriately licensed healthcare provider.

Completing checkout, making payment, submitting an intake form, or requesting a particular medication does not guarantee approval.

A provider may require additional medical information, identification, photographs, laboratory testing, medical records, consultation, reassessment, or other documentation before making or continuing a prescribing decision.

You agree to provide requested information promptly and accurately.

Clinical eligibility and prescribing decisions are made by the treating provider, not Celara Med.

Customer Responsibility for Medical Information

You agree that information you provide regarding your health, medications, allergies, medical history, symptoms, treatment history, laboratory results, identity, and other matters relevant to care will be truthful and complete to the best of your knowledge.

You are responsible for informing your provider of material changes in your health or medication use.

You should follow the instructions provided by your prescribing healthcare professional and pharmacy.

Do not alter a prescribed dose, combine medications, discontinue treatment, or use medication contrary to professional instructions without consulting the appropriate healthcare provider.

Product Information and Results

Descriptions, educational materials, testimonials, before-and-after information, and other content appearing on Celara Med platforms are not guarantees of individual outcomes.

Individual experiences may differ.

No specific weight-loss, fitness, wellness, appearance, performance, symptom, financial, or other result is promised unless expressly stated in a written agreement applicable to that particular service.

Pricing, Payment, and Cancellations

Pricing and Payment

Prices are displayed during the applicable purchasing or checkout process.

You authorize Celara Med and its payment processors to charge the payment method you provide for purchases, subscriptions, renewals, fees, and other amounts you authorize.

You represent that you are authorized to use the payment method submitted.

Taxes, shipping charges, consultation charges, laboratory fees, pharmacy charges, or other costs may apply depending on the service and will be disclosed when applicable.

Celara Med may change pricing prospectively. Existing recurring customers will receive notice of material changes when required by applicable law.

Automatically Renewing Subscriptions

Certain Celara Med products and services are offered through recurring subscriptions.

Before purchasing an automatically renewing subscription, you will be provided with information regarding the applicable price, billing frequency, subscription term, renewal terms, and cancellation method.

By enrolling in an automatically renewing subscription, you authorize recurring charges to your selected payment method until the subscription is canceled.

Your subscription will continue for the applicable renewal periods unless canceled.

Where required by law, Celara Med will provide renewal reminders, notices of material pricing changes, or other automatic-renewal notices.

Cancellation of Subscriptions

You may cancel an automatically renewing subscription using the cancellation method made available for that subscription, including applicable online account functionality or other electronic cancellation methods provided by Celara Med.

You may also contact support@celaramed.com for assistance.

To prevent a scheduled renewal from entering processing, cancellation should generally be completed at least 72 hours before the applicable renewal date.

Nothing in this provision limits cancellation rights that cannot legally be waived.

Cancellation stops future renewals but does not automatically reverse an order, prescription, pharmacy fulfillment, or charge that has already entered processing.

Cancellations After Payment and Refund Limitations

Because Celara Med services may involve administrative processing, provider services, prescription review, pharmacy preparation, and customized fulfillment, cancellation and refund eligibility may depend on how far an order has progressed.

If payment has been processed but an eligible order is canceled before the applicable prescription or order has been transmitted for medical or pharmacy processing, Celara Med may deduct a $99 administrative cancellation fee, where permitted by law and where disclosed in connection with the purchase.

Once a prescription, customized medication order, or pharmacy fulfillment process has progressed beyond the point at which it can reasonably be canceled, the applicable amount may become nonrefundable.

Medications that have already been dispensed, compounded, prepared for an individual patient, or shipped generally cannot be returned for resale.

If a healthcare provider determines that a patient is not medically eligible for a requested prescription, refund treatment will be determined according to the terms disclosed for the applicable service, including any nonrefundable consultation, provider, laboratory, administrative, or other charges that have already been incurred.

Nothing in these Terms eliminates refund or cancellation rights provided by applicable law.

Multi-Month and Fixed-Term Programs

Some services may require an initial commitment or fixed subscription term.

Where a minimum term applies, the requirement will be disclosed before purchase.

Canceling participation during a committed term does not necessarily eliminate amounts already owed under that agreement.

If a fixed-term program permits installment payments, the installments may represent payment of a total contractual price rather than a month-to-month subscription. The purchasing terms presented for that program will control.

Failed or Past-Due Payments

If a scheduled payment is declined, Celara Med may attempt to process the authorized payment method again or request an updated payment method.

Access to paid services may be suspended while an account remains delinquent.

Amounts lawfully owed and remaining unpaid may be pursued through lawful collection methods after appropriate notice.

Celara Med will not impose a late fee, collection charge, or similar penalty unless it is permitted by law and has been properly disclosed or agreed to.

Cash-Pay Services and Insurance

Unless expressly stated otherwise, products and services purchased through Celara Med are offered on a cash-pay basis.

Celara Med does not represent that a purchase will be reimbursed by Medicare, Medicaid, a private health plan, flexible spending account, health savings account, or other third-party payer.

You are responsible for determining whether a particular expense is eligible for reimbursement through any insurance, benefit, or tax-advantaged account.

You remain responsible for amounts due regardless of whether reimbursement is available from a third party.

Shipping and Fulfillment

Shipping and fulfillment times are estimates and may depend on provider review, pharmacy processing, inventory, laboratory requirements, holidays, weather, carrier delays, destination, and other circumstances.

Celara Med does not guarantee a specific delivery date unless expressly stated in writing.

You are responsible for providing an accurate shipping address and promptly updating your information before an order enters fulfillment.

Medication should be stored and handled according to pharmacy instructions.

Keep all medications and medical supplies away from children and unauthorized users.

Communications and Privacy

Electronic Communications

By using Celara Med services, you agree that communications may be delivered electronically, including by email, website notification, mobile application, customer portal, or other electronic means.

Electronic agreements, disclosures, confirmations, notices, and other communications may satisfy legal writing requirements to the extent permitted by applicable law.

You are responsible for maintaining a current email address and other contact information in your account.

SMS and Mobile Communications

If you provide a mobile telephone number and consent to receive text messages, Celara Med or service providers acting on its behalf may send communications permitted by your consent and applicable law.

Message and data rates may apply. Message frequency may vary.

You may opt out of applicable text-message programs by replying STOP, subject to instructions provided with the message.

Opting out of promotional text messaging does not necessarily prevent Celara Med, healthcare providers, pharmacies, or other service providers from sending legally permitted transactional or healthcare-related communications through other channels.

Communications from Providers and Pharmacies

Healthcare providers and pharmacies may communicate directly with you concerning treatment, prescriptions, medical questions, refill requirements, laboratory testing, shipping, or related matters.

You are responsible for reviewing and responding to important communications related to your care.

Failure to respond to a provider or pharmacy may delay or prevent treatment or fulfillment.

Privacy and Health Information

Celara Med’s collection and use of personal information is described in the Celara Med Privacy Policy, which is incorporated into these Terms by reference.

Certain information you provide in connection with healthcare services may be subject to federal or state health-privacy laws.

Celara Med LLC is not necessarily a healthcare “covered entity” under the Health Insurance Portability and Accountability Act (“HIPAA”).

Independent providers, medical groups, pharmacies, or other organizations may be HIPAA-covered entities or business associates.

When Celara Med acts as a business associate or otherwise receives information subject to HIPAA or another applicable health-privacy law, Celara Med will handle that information according to the obligations applicable to that role.

Information not protected as protected health information may instead be governed by the Celara Med Privacy Policy and other applicable privacy laws.

Use of the Platform

Intellectual Property

The Celara Med name, logos, branding, website, application, designs, graphics, videos, photographs, text, course materials, educational resources, software, workout programming, community materials, product presentations, and other Celara Med content are owned by Celara Med or used under authorization from their respective owners.

They are protected by applicable intellectual-property laws.

Except as expressly permitted, you may not reproduce, republish, distribute, sell, sublicense, modify, create derivative works from, scrape, commercially exploit, or publicly display Celara Med content without written authorization.

No ownership rights are transferred to you merely because you access or purchase Celara Med services.

Acceptable Use

You may not use Celara Med services to engage in unlawful activity, fraud, harassment, impersonation, unauthorized resale, intellectual-property infringement, hacking, security circumvention, automated scraping, transmission of malware, unauthorized account access, or conduct that materially interferes with the operation of our platforms.

You may not falsely represent yourself as a healthcare provider, Celara Med employee, authorized Celara Med representative, or another user.

You may not attempt to obtain prescription products through fraudulent information, identity manipulation, falsified medical documentation, or other deceptive means.

Third-Party Websites and Services

Celara Med platforms may contain integrations or links to services operated by third parties.

A link, integration, or reference does not necessarily constitute an endorsement.

Third-party services may be governed by separate terms and privacy policies, and Celara Med is not responsible for the operation of a third-party website or service that it does not control.

Suspension or Termination of Access

Celara Med may suspend, restrict, or terminate access to its non-clinical platforms when reasonably necessary because of suspected fraud, unlawful activity, misuse, security concerns, nonpayment, violations of these Terms, threats to other users, or interference with platform operation.

Termination of access to Celara Med’s administrative or technology services does not permit Celara Med to interfere with a healthcare provider’s independent professional obligations to a patient.

Where appropriate, users should contact their healthcare provider regarding continuity of medical care.

Legal Terms

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CELARA MED’S NON-MEDICAL WEBSITE, APPLICATION, TECHNOLOGY, COMMUNITY, EDUCATIONAL CONTENT, AND ADMINISTRATIVE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

CELARA MED DOES NOT WARRANT THAT EVERY FEATURE WILL ALWAYS BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE.

CELARA MED DOES NOT GUARANTEE MEDICAL ELIGIBILITY, PRESCRIPTION APPROVAL, PRODUCT AVAILABILITY, PHARMACY PROCESSING TIMES, SHIPPING TIMES, OR INDIVIDUAL RESULTS.

Nothing in this section limits warranties or consumer rights that cannot lawfully be excluded.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CELARA MED LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF CELARA MED’S NON-MEDICAL SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CELARA MED’S AGGREGATE LIABILITY FOR A CLAIM ARISING FROM ITS NON-MEDICAL SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO CELARA MED FOR THE PRODUCT OR SERVICE DIRECTLY GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply where liability cannot lawfully be limited or excluded.

Nothing in these Terms is intended to limit the independent professional responsibility of a healthcare provider for medical services provided by that provider.

Indemnification

To the extent permitted by law, you agree to indemnify and hold Celara Med harmless from third-party claims, liabilities, damages, losses, and reasonable costs resulting from your unlawful use of the platform, violation of these Terms, infringement of another person’s rights, fraudulent conduct, or content you knowingly submit in violation of law.

This obligation does not require you to indemnify Celara Med for liability caused solely by Celara Med’s own unlawful conduct where such indemnification is prohibited by law.

Changes to These Terms

Celara Med may update these Terms to reflect changes in services, technology, business practices, or applicable requirements.

The “Last Updated” date will identify the most recent revision.

Where required by law, we will provide additional notice or obtain additional consent before material changes become effective.

Continued use of the platform after an effective update constitutes acceptance of the revised Terms to the extent permitted by law.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable federal law or another jurisdiction’s non-waivable consumer law requires otherwise.

Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes eligible to be brought in small claims court and any claims that cannot lawfully be required to proceed through arbitration, disputes arising out of or relating to these Terms or Celara Med’s services will be resolved through individual binding arbitration administered by the American Arbitration Association (“AAA”) under the applicable AAA Consumer Arbitration Rules.

Before filing arbitration, the party asserting a dispute must provide the other party with written notice describing the dispute and requested resolution and allow a reasonable opportunity for informal resolution.

Notices to Celara Med may be sent to support@celaramed.com.

Unless the parties agree otherwise or applicable AAA rules provide differently, arbitration may be conducted remotely by video, telephone, document submission, or another permitted method.

The arbitrator may award any individual remedy available under applicable law.

Individual Proceedings Only

To the maximum extent permitted by law, disputes must be brought on an individual basis.

Neither party may seek to have a dispute heard as a class action, class arbitration, collective action, or representative proceeding where such waiver is enforceable.

The arbitrator may not consolidate the claims of different individuals unless all affected parties agree or applicable law requires otherwise.

Small Claims Court

Either party may bring an eligible individual claim in a court of competent small-claims jurisdiction instead of arbitration where permitted under applicable rules and law.

Jury Trial

For disputes subject to binding arbitration, the parties understand that arbitration replaces the right to have those disputes decided by a judge or jury in court.

Arbitration Fees

Arbitration fees and costs will be allocated according to the applicable AAA rules and applicable law.

If any portion of this arbitration section is found unenforceable, the remaining enforceable portions will continue in effect unless applicable law requires otherwise.

Severability

If a provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted or severed as appropriate, while the remaining provisions remain in effect.

No Waiver

Failure by Celara Med to enforce a provision of these Terms on one occasion does not waive its right to enforce that provision or another provision in the future.

Entire Agreement

These Terms, together with the Celara Med Privacy Policy and any purchasing terms, informed consents, subscription terms, Brand Partner agreements, or other agreements expressly applicable to a particular service, constitute the applicable agreement between you and Celara Med regarding your use of those services.

If a separate signed or electronically accepted agreement expressly conflicts with these general Terms regarding a particular service, the more specific agreement will govern that matter.

Contact Celara Med

Questions regarding these Terms may be directed to:

For medical questions concerning an existing treatment or prescription, you should use the applicable clinical or provider communication channel rather than relying on general customer support.